About this policy
- This Privacy Policy applies to Chelora Amines ("we", "us" or "our") and covers information collected through cheloraamines.com, our location and product pages, enquiry and contact forms, email, phone and messaging, and the quotations, orders and deliveries we handle for customers.
- We supply chemicals and amines to businesses. Most of the information we handle relates to people acting for their company, such as purchase, stores, production, quality and accounts staff.
- We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.
- By using our website or sharing your information with us, you acknowledge that you have read this policy. Our Terms and Conditions also apply to your use of the website and to every order.
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Information we collect
| Category | Examples | When |
|---|
| Contact details | Name, job title, company name, email address, phone or WhatsApp number, city | Enquiries, quotations, orders |
| Requirement details | Chemical name, CAS number, grade, quantity, packing, delivery location, application | Enquiries and quotations |
| Business and billing details | Billing and shipping addresses, GST registration details, purchase order references | Orders and invoicing |
| Compliance documents | End-use declarations, licences, registrations and KYC documents for regulated products | Orders of regulated products |
| Payment records | Bank transfer references, payment dates and amounts. We do not collect or store card numbers. | Payments |
| Communications | Emails, messages, call notes, feedback, complaints and claim records | Whenever you contact us |
| Website usage data | IP address, device and browser type, pages visited, time on page, referring website, approximate location | When you browse our website |
We do not intentionally collect sensitive information such as health, financial account passwords or government ID numbers, except business registration and compliance documents that the law or a regulated sale requires.
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How we collect it
- Directly from you when you fill in a form, email, call or message us, request a quotation, place an order or send documents
- Automatically through cookies and similar technologies when you use our website
- From your colleagues when someone at your company shares your details as a contact for an order or delivery
- From third parties such as carriers, banks and payment processors, and public business registers used to verify GST or company details
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How we use your information
- Answering enquiries: to reply to your questions, recommend suitable products and grades, and send quotations, specifications and Safety Data Sheets.
- Supplying orders: to confirm orders, arrange packing and dispatch, share tracking and delivery updates, and prepare COA, SDS, HSN code details and invoices.
- Legal and regulatory duties: to keep tax and accounting records, verify end use for regulated products, meet dangerous goods and export rules, and respond to lawful requests from authorities.
- Customer service: to handle claims, returns, complaints and feedback, and to keep a record of our dealings with you.
- Credit and fraud prevention: to review credit terms, confirm payment details and protect you and us against fraud.
- Improving our website: to understand which pages are useful, fix problems and improve content and navigation.
- Business updates: to tell you about products, price changes or services relevant to your business, where you have agreed or where it relates to products you already buy. You can opt out at any time.
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Consent and lawful grounds
- When you send us an enquiry or share your details, you consent to us using them for the purpose you shared them for, such as replying to you or preparing a quotation.
- We also process information where it is needed to carry out an order you have placed, to comply with the law, or for other legitimate uses permitted by applicable law.
- You can withdraw your consent at any time by contacting us. This will not affect processing already carried out, and we may still need to keep certain records required by law or for an ongoing order.
iSharing a colleague's details? If you give us contact details for someone else at your company, please make sure they know you are sharing them with us for the order or enquiry.
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Cookies and analytics
Cookies are small files placed on your device when you visit a website. We use them to make our site work and to understand how it is used.
| Type | What it does | Can you turn it off? |
|---|
| Essential | Keeps the website secure and working, for example loading pages and remembering form progress | Blocking may stop parts of the site working |
| Analytics | Counts visits and shows which pages are popular, using aggregated information | Yes, through browser settings or opt-out tools |
| Preferences | Remembers choices such as open tabs or sections on a page | Yes, through browser settings |
Most browsers let you view, block or delete cookies. Blocking all cookies may affect how the website works for you.
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Who we share it with
We do not sell, rent or trade your personal information. We share it only where needed, with:
- Transport and logistics partners who collect and deliver your order and need contact and address details
- Banks and payment providers who process payments and refunds
- Technology providers who host our website, email and business systems on our behalf
- Professional advisers such as auditors, accountants and lawyers, under confidentiality duties
- Suppliers and testing labs, only where needed to fulfil a specific order or quality claim
- Government and regulatory authorities where the law requires, including tax, customs, pollution control and precursor chemical regulators
Anyone who handles information on our behalf must use it only for the service they provide to us and keep it secure.
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Transfers outside India
Some of our technology providers may store or process information on servers outside India, and export orders involve sharing details with overseas buyers, freight forwarders and customs authorities. Where this happens, we take reasonable steps to make sure your information stays protected and is transferred only as permitted under Indian law.
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How long we keep it
- We keep enquiry and contact information for as long as needed to respond to you and to maintain a working business relationship.
- We keep order, invoice, payment, dispatch and compliance records for the periods required under tax, accounting, regulatory and other laws, and for as long as needed to handle claims.
- Website analytics data is kept in aggregated or limited form and reviewed regularly.
- When information is no longer needed, we delete it or make it anonymous in a secure way.
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How we protect it
- Access to customer information is limited to staff who need it for their work
- Our website and business systems use secure connections and access controls
- Documents such as licences and end-use declarations are stored with restricted access
- We review our security practices and train staff on handling information
!Protect yourself from payment fraud. We will never ask you to pay into a new or different bank account by email alone. If you receive a message asking you to change our bank details, confirm it with us by phone before making any payment.
No website or system is completely secure. If we become aware of a data breach that affects you, we will act quickly to contain it and inform you and the authorities where the law requires.
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Your rights
Subject to applicable law, you have the right to:
| Right | What it means |
|---|
| Access | Ask for a summary of the personal information we hold about you and how we use it |
| Correction | Ask us to correct or update information that is inaccurate or incomplete |
| Erasure | Ask us to delete information we no longer need, unless we must keep it by law or for an ongoing order |
| Withdraw consent | Withdraw consent you have given, including for marketing, at any time |
| Grievance redressal | Raise a complaint with us about how your information is handled and receive a response |
| Nominate | Nominate another person to exercise your rights in the event of death or incapacity |
To use any of these rights, contact us through our contact page. We may ask you to confirm your identity before acting on a request, and we will respond within a reasonable time.
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Marketing choices
We may send occasional updates about products, availability, price changes or services that are relevant to your business. You can stop these at any time by replying to the message, using the unsubscribe link in an email, or telling us through our contact page. We will still send messages that are necessary for your orders, such as quotations, dispatch updates and invoices.
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Children's privacy
Our website and products are intended for businesses and adults acting for them. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will delete it.
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Third-party links
Our website may link to other websites, such as maps, social media or industry resources. We are not responsible for their content or privacy practices, so please read their privacy policies before sharing information with them.
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Changes to this policy
We may update this Privacy Policy when our practices, services or the law change. The version published on this page is the one that applies, so please check it from time to time. If we make a significant change that affects how we use your information, we will take reasonable steps to let you know.
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Questions and grievances
If you have a question, request or complaint about your personal information or this policy, please reach us through our contact page and mention "Privacy" in your message. We will acknowledge your message and work to resolve it within a reasonable time.
If you are not satisfied with our response, you may be able to raise your concern with the relevant data protection authority under Indian law.
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